Aashvas
A clinic concierge that answers by voice, moves your test to Saturday, shows what it read, and hands every medicine question to a nurse.
A studio concept: a fictional product we designed and built to show how we work. Not a client project.
A clinic's front desk answers the same ten questions all day.
Aashvas (Marathi and Hindi for reassurance) is a clinic chain we invented, with a branch in Baner. Its patients ask the front desk the same things all day: can I move my test, do I need to fast, what should I bring, where do I park. Those answers already exist, in the clinic's own guides and the patient's own bookings.
So the concierge answers those, and shows what it used. Anything about symptoms or medicines goes to a doctor or nurse, by name, with the question already passed on. That line is drawn in the product, not left to a disclaimer.
Kavya has fasting bloods on Thursday at 7:45. She holds the mic and asks to move them to Saturday, and whether she can take her thyroid tablet. We designed the brand and the conversation, and built it as a working prototype.
- 01
Let people ask out loud, in the language they think in.
- 02
Answer only from the clinic's own guides and the patient's bookings, and cite them.
- 03
Turn the answer into the action: the slot, the booking, the prep.
- 04
Know where its job ends, and hand the rest to a named person.
One question, answered and handed on.
Kavya's question, rebuilt from the prototype. It checks three sources before it answers, offers the Saturday slots, and when you pick one it moves the booking and writes the prep. The thyroid tablet goes to Nurse Shalini Pawar.
G floor
- lab-timings / baner / sat
- fasting-guide / rev. aug 2026
- order / dr-rao / 20 oct
Yes, Saturday works. Your lipid profile needs 10 to 12 hours without food, so an early slot at Baner is best:
Moved to Saturday 24 Oct, 8:00 AM. Thursday's slot is released for someone else.
No food after 10 pm on Friday.
- 1Bring your March HbA1c report so Dr. Rao can compare
- 2About 10 minutes at the lab · results here by 4 pm
About your thyroid tablet: that is a medicine question, so a nurse should answer it, not me. I've sent it to her with your test details.
What the clinic has already written down.
- Book or move visits
- Explain test prep
- Share timings and fees
- Find your reports
- Parking and how to get there
Anything a clinician should say.
- Symptoms and medicines go to a doctor or nurse, by name
- The question travels with the patient's test details
- If it feels urgent, the front desk is one tap away
An answer with its sources
Every answer names what it read: the lab timings for Baner, the fasting guide revised in August, and Dr. Rao's order. Then it offers the slots.
The prep, in marigold
The next-visit card flips to Saturday and turns marigold. The prep card says the one rule that matters, in Fraunces, with a reminder for 9:30 pm.
Handed to a person
The thyroid question is not answered by the model. It goes to Nurse Shalini Pawar, who is already reading it.
Ask the way you would ask the desk.
Voice is the main way in. The sheet rises over the thread, listens in English, Hindi or Marathi, and shows each word as a faint guess before it settles. The recording stays on the phone. Press the button to hear Kavya's question again.
Ask me anything about your visit
Oat paper, moss, and one marigold.
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Have something to build? We'd love to hear about it.